Before contacting support
Reload the latest extension version, confirm you are signed in to Roadmap Studio and NotebookLM, open the intended NotebookLM workspace tab, and retry manually from the displayed checkpoint.
Support
Bring the support ID, not your learning content.
Use the checks below for extension, workspace, authentication, or roadmap-build problems. If the issue remains, contact Roadmap Studio support.
What to include
Send the support ID from the error, extension version, approximate time with timezone, roadmap or build URL, current stage, and a short description of the action that failed.
What not to include
Do not email authentication tokens, cookies, passwords, CV files, assessment answers, NotebookLM prompts or responses, screenshots containing private sources, or other learner content.
Contact
Email support@roadmapstudio.app. For privacy and deletion requests, read the privacy policy and use the same monitored address.